Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
1. Return Shipping Cost & Fees (Summary)
To ensure clarity, here is a summary of our return fees:
| Return Reason | Return Shipping Fee | Who Pays Return Shipping? | Restocking Fee |
|---|---|---|---|
| Defective / Damaged / Wrong Item | $0.00 (Free) | We (Store) Pay | No Fee |
| Customer Remorse (Changed Mind) | $0.00 (Free) | We (Store) Pay | No Fee |
2. Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. How to Start a Return
To start a return, please contact us at hello@sranwow.com or call us at (929) 344-8588.
If your return is accepted, we will send you a prepaid return shipping label via email. Simply print it out and attach it to your package.
Please send all authorized returns to our primary fulfillment center:
SRANWOW Returns Dept.
BUILDING 2, 11281 CITRUS AVE
FONTANA, CA 92337
United States
4. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Note: We cannot accept returns on sale items or gift cards.
6. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at hello@sranwow.com.
Business Entity: HONG KONG SHENGHENG GLOBAL COMMERCIAL LIMITED
Registered HQ: RM 5076, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong